HomeInstallation and Upgrade ManualInstallation TroubleshootingHelpSpot's 'storage' dir is not writable

4.5. HelpSpot's 'storage' dir is not writable

Error Description:

If you receive an error that your HelpSpot's 'storage' directory is not writable there are a couple of possible issues.

Causes:

File Permissions and Ownership

File permissions and ownership need to allow reading, writing and modifying of files in the storage directory of HelpSpot.

Windows with IIS

On windows with IIS the iUSR user should be granted full control of the storage directory and all subdirectories.

Ubuntu

On Ubuntu the web server will by default be running under the user www-data. So running sudo chown -R www-data:www-data storage/ on the storage directory should solve most permissions issues.

CentOS / Redhat

On CentOS / Redhat the web server will by default be running under the user apache. So running sudo chown -R apache:apache storage/ on the storage directory should solve most permissions issues.

 

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