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FAQ

• 1. General Information
  • 1.1. Reports show more open request than what I can see in the filter/queue.
  • 1.2. What's the migration process for moving to HelpSpot Cloud?
  • 1.3. Supporting Multiple Brands in HelpSpot
• 2. Technical Issues
  • 2.1. Some older request are not showing in Queue or Filters
  • 2.2. How to Set Up Notifications for New HelpSpot Tickets in Microsoft Teams
  • 2.3. How to turn Jotform entries into HelpSpot tickets
  • 2.4. How to turn Typeform entries into HelpSpot tickets
  • 2.5. How to create multiple tickets from a single submission using Zapier
• 3. Version 4
  • 3.1. How to enable the public reply from a notification email

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