Home → Admin Manual → Email Setup and Troubleshooting → Default Send From and Send Outbound Email Via Settings

1.4. Default Send From and Send Outbound Email Via Settings

Two email settings control how outgoing messages are sent and which mailbox is used by default when staff create requests from inside the workspace. One setting selects the default mailbox for new requests. The other setting controls the method used to send staff notification emails and the default sending method for IMAP mailboxes.

Both of these settings are accessed in Admin > Settings > Email Integration

Default Send From

Controls which mailbox is selected automatically when a staff member creates a new request from inside the workspace.

• Select an integrated mailbox for normal operation.
• Select "Do not send email" to prevent outbound email by default when a new request is created.

Send Outbound Email Via

Determines the method used to send staff notification emails and the default sending method for IMAP mailboxes.

• IMAP mailboxes are usually pared with SMTP settings selected here for a default sending behavior. You can choose to have custom SMTP settings per mailbox as well in the mailbox setup.
• API-based mailboxes, such as Google Mail and Microsoft 365, use their own API for sending email by default. If you use Google Mail or Microsoft 365, select one of your existing mailboxes to send staff notifications.

Change the settings

1. Go to Admin > Settings > Email Integration.
2. In the "Default Send From" dropdown, choose an existing mailbox or select "Do not send email" to disable outbound email by default.
3. In the "Send Outbound Email Via" dropdown, you have to options:
   1. Choose the mailbox to be used for sending staff notifications and for default IMAP outbound email.
   2. Select SMTP Servers to configure your own SMTP settings.
4. Save the changes.

Notes and troubleshooting

• If staff notifications are not being sent and you use Google Mail or Microsoft 365, confirm the mailbox is integrated and authorized, and that a mailbox is selected for staff notifications.
• If you use IMAP mailboxes, ensure the mailbox selected in "Send Outbound Email Via" is configured correctly and has outbound send permissions.
• To stop all outbound messages by default, set "Default Send From" to "Do not send email."
• After changing settings, you can use the Outbound Email Test button to test your settings.

Related Pages

• Admin Manual > Email Setup and Troubleshooting > Mailbox Setup - Google G Suite and Gmail Email Configuration
• Admin Manual > Email Setup and Troubleshooting > Mailbox Setup - Microsoft / Office 365 Email Configuration