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10.6. Custom Fields

HelpSpot custom fields allow for the creation of user-defined fields that store data on a given request. Custom fields are full-fledged data items in HelpSpot. They can be filtered on, modified with automation, used in templates, etc.

Custom Field Types and Creation

Custom fields are created and modified in Admin > Custom Fields. Below is a list of the available custom field types.

Custom Field Options

When creating a custom field you can attach the custom field to particular categories. The requests in the categories selected will be the only requests that present those custom fields. You can also choose to make custom fields public which will show them on the public customer portal.

You can also choose to make a custom field required. If a custom field is required. Users will not be able to update / create a request without providing a value.

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